Frequently Asked Questions

General Leasing Questions

How do our rates compare to on-campus housing rates?
When comparing our rates to on-campus rates you must take into consideration many variables, including floor plan layout, square footage, furniture, utilities and community events. Our leasing staff is available to discuss with you how our rates compare to other housing options and validate that our community offers you the best value for your money, as well as a great location and incredible amenities.
Can additional furniture be brought into the apartment?
The Commons at Knoxville residents are welcome to bring additional furniture into the apartment if they so desire. Residents are responsible for removing their own personal furniture, along with all of their other belongings, upon move-out.
Can I pay my bill with a credit card? Is there an extra charge?
Great News! You may pay your rent online. You can view your balance, submit electronic checks, or pay with a Visa, MasterCard, or Discover from any computer. You can even submit maintenance requests! Just log on to our website, click the "Pay Rent" button. This will take you to our resident rent pay portal. There is a small convenience charge for this service.
Do you allow pets?
Yes, The Commons at Knoxville is a pet friendly community! Permitted animals must weigh no more than 50 lbs. and aggressive breeds are not permitted. No more than one animal is permitted in a bedroom and no more than two animals are permitted in an apartment.
How are roommates matched?
We have partnered with RoomSync to provide a modern matching platform where residents choose their own roommates. After you complete the leasing process you will be emailed a link to join our RoomSync network. You will then log in to RoomSync using Facebook, create a matching profile, and begin your search to find your new best friend - or roommate for starters. If you already have a roommate in mind, you can confirm your roommate request within RoomSync.
How are rooms assigned?
Residents who already have preferred roommates can confirm their roommate match requests using RoomSync, our roommate matching platform. If they do not already have a roommate, residents will search for and choose their own roommate using RoomSync. Residents will be able to communicate with each other during and after the selection process. In the event that potential roommates discover that they are no longer compatible, they can request a different roommate and we will do our best to accommodate any change request. To provide sufficient time and the greatest opportunity for residents to find the perfect roommate, they should apply and sign a lease as early as possible.
How close to campus are you?
All of The Commons at Knoxville's buildings are within walking distance of the University of Tennessee campus.
If I am over 21 do I need a guarantor?
Yes. All leases are required to have a guarantor. If an approved guarantor cannot be obtained, EdR Management, Inc. will accept a security deposit equal to three (3) month's rent.
If I pay in full, do I get a discount?
The Commons at Knoxville does not offer a discount to residents paying for a lease term in full. However, we do accept full and advance payments as an alternative to monthly installments.
Is parking available?
Parking is based on a first come first serve basis. We have assigned and limited parking at all 5 complexes.
What if I need to cancel my lease?
Leases can not be cancelled. Under the terms of the lease, you may do a "Lease Takeover" and have someone legally take over the responsibility of the lease for the remainder of the term. Please direct any questions about this to the Community Assistants or Management at the main office.
What is the cost?
You can check out the Floor Plans page of our website for current cost of apartments.
What size are the beds?
Bedrooms at The Commons at Knoxville come furnished with a full-size, extra long bed. Sheets in full extra long and queen sizes will fit the mattresses.
What types of leases are available?
The Commons at Knoxville leases all apartments and bedrooms by-the-bedroom. This means that rather than having one lease per apartment, we offer a separate individual lease for each bedroom within the apartment. Having your own individual lease means that you're only responsible for your rent, not your roommate's!
What utilities are included in my rent?
Rent at The Commons at Knoxville includes extended basic cable television with HBO, internet access, water, sewer, pest control, and trash removal. Electricity is not included and should be set up through the Knoxville Utilities Board at (865) 524-2911.
When do I put down a deposit?
All application and service fees, as well as applicable deposits, are due at lease signing. The Commons at Knoxville cannot reserve a bedroom or apartment until these fees have been paid.
Will you send me a bill each month for rent?
The Commons at Knoxville does not send out a monthly reminder for rent. Rent is due on the first of each month and is considered late if received after the 5th. A 10% late fee is applied to all late rental payments..

Renewal Questions

Can I request different roommates?
We want you to be comfortable here, and we will do everything we can to accommodate your roommate requests.
What is a "renewal?"

Are you loving it here and can't imagine leaving at the end of your lease? By signing a renewal, you get to extend your stay at your community!

If I renew, do I have to move out then move back in?
When you renew and choose to stay in your current spot, no moving is required!
If I renew, will my guarantor have to sign again?
No. Your guarantor doesn't have to do anything extra!
I'm graduating in December, can I still renew?
Contact the office for details on the options available to you.
I just moved in, is it too early to renew?
Renewing now will provide the most benefit to you. By signing early, you will secure your space for next year and take advantage of the best pricing available.
How do I renew?

We know how busy you are, so we have made the process as quick and easy as possible. Renewing is a easy as "1,2,3!" Just following these steps:

1. Open your renewal email from us.
2. Review the terms, and click "Accept"
3. Follow the prompts to sign the new lease agreement.

It's that easy!

When do I start paying the new rent amount?
On the first day of your new lease.

Community Info

How Can We Help??

We're here to help. If you have a leasing question, would like to schedule a tour, or just want to say hello, we're waiting to hear from you.

The Commons at Knoxville
Knoxville, Tennessee Apartments

We're here to help. If you have a leasing question, would like to schedule a tour, or just want to say hello, we're waiting to hear from you.

1640 Grand Avenue, Suite 1011
Knoxville, TN 37916
Mon-Fri: 9am - 8pm
Sat: 10am - 5pm
Sun: 1pm - 5pm

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